Privacy Policy

The City of St. Charles respects the privacy of our residents. We will only collect personally identifiable information (such as name, title, company name, address, telephone number or email address) that you voluntarily provide through our web site or email correspondence. In order to provide visitors with a pleasant online experience, our web servers collect some technical information automatically upon your visit. This may include your IP address, browser used, date of visit, and length of visit. This information supplies us with statistics on web visits and is only for internal use. No personally identifiable information (name, address, email address, phone, etc.) is collected automatically. The minimal information we do collect is kept confidential and is used solely in summary form to enhance the services offered on the site or to publish site usage statistics.

The City of St. Charles does not endorse or otherwise accept responsibility for the privacy policies of other sites to which this site links.

This policy is not intended and should not be interpreted as a contract of any nature, either stated or implied.

Questions or comments sent to City staff or elected officials that contain personally identifying information may be forwarded to another agency for help in responding to the question or comment. The personally identifying information in the email may be used to contact the sender, but it will not be sold, rented, or voluntarily supplied to any agency, commercial or private, unless required by law. Please note that the content of any correspondence, such as email or letters, sent to City officials or staff becomes public record and is available for public/media review upon request.

All comments sent to the Red Gate Project web site are considered public information.

Information provided through an online, interactive form may be used in processing the request and may be collected for inclusion in databases or directories, to be used for internal purposes only. This information will not be sold, rented or voluntarily supplied to any agency, commercial or private, unless required by law.

The City of St. Charles will store and protect any and all personally identifying information in the same manner we store and protect other personal customer information. We will only disclose information to third parties where it is necessary for completing transactions; in order to verify the existence and condition of a customer's account; in order to comply with government agency, applicable law or court orders; or with the written permission of the customer.